Right of cancellation

Right of cancellation for consumers

Cancellation policy

Right of cancellation 

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the date, 

•  on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
•  on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately; 
•  on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces; 

To exercise the right to cancel, you must inform us (Müller Möbelwerkstätten GmbH, Urwaldstraße 8, 26345 Bockhorn, Telephone number 04453 982390, E-Mail address: info@muellermoebel.de ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory. 

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse to refund you for goods that can be sent by parcel post until we have received these goods back or until you have provided proof that you have sent these goods back, whichever is the earlier. 

We collect goods that cannot be sent by parcel post.

You must return or hand over the goods that can be sent by parcel post to us or to Müller Möbelwerkstätten, Klinkerhof 5a, 26345 Bockhorn immediately and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods that can be sent by parcel post before the 14-day period has expired.

We bear the cost of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Reasons for exclusion or cancellation

The right of cancellation does not apply to contracts 

• for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer; 
• for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
• for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
• for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts. 

The right of cancellation expires prematurely for contracts

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
• for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. 

Sample cancellation form

If you wish to cancel the contract, please complete this form and return it to us: 

Müller Möbelwerkstätten GmbH, Urwaldstraße 8, 26345 Bockhorn
info@muellermoebel.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

• Ordered on (*)/ received on (*) 
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notification on paper)
• Date