Delivery Terms
The following information applies only to private and commercial end users. Different terms and conditions apply to resellers and retailers.
We would be delighted if you decided to order furniture and home furnishings from our online shop. Our top priority is to deliver the products you have ordered to you quickly and safely.
Items are shipped via parcel service or one of our freight partners, depending on their size or weight. In addition to our standard shipping, we also offer a premium service (subject to a charge) in Germany, Austria and Switzerland.
Below you will find an overview of the key information regarding delivery. You can find the delivery charges at the very bottom of this page.
Standard delivery
Items are shipped via parcel service or one of our freight partners, depending on their size or weight.
Delivery by a freight forwarder is, as standard, “kerbside delivery”, i.e. the freight forwarder will hand the parcel over to you outside your property. You are then responsible for carrying the parcels into your house or flat.
Premium Service
If you have booked the Premium Service (subject to a charge), delivery is “free to the point of use”, meaning the carrier will deliver all parcels to the exact location where the items are to be placed. With the Premium Service, the item is unpacked by the installation partner and professionally assembled. The packaging material is taken away and disposed of by the assembly partner.
Unobstructed access to the installation site via a staircase or lift must be guaranteed. The costs for the Premium Service can be found in the ‘Delivery Costs’ section at the very bottom of this page.
Delivery time
In the order confirmation, we will specify the date on which the goods will be handed over to the delivery service provider. Unless otherwise stated, the goods will be dispatched within up to 3 weeks of the contract being concluded. In the case of payment in advance, dispatch will take place at the earliest after the payment has been received.
If you have ordered items with different delivery times, we will, unless otherwise agreed, dispatch the items together in a single consignment. In this case, the delivery time will be determined by the item with the longest delivery time.
Delivery date / Notification
As soon as the carrier has collected the goods from us, you will be notified by email of a delivery date. You can usually arrange an alternative delivery date by email at this stage. If you are not at home when the carrier makes their first delivery attempt, despite the agreed and confirmed delivery date, additional costs will be incurred. Please understand that we will have to charge you for the costs of further delivery attempts.
Delivery time
For parcel service deliveries, the standard delivery time within Germany (mainland) is 2-5 working days. For freight forwarder deliveries, the standard delivery time within Germany is 3-7 working days. Delivery to the German islands usually takes a little longer. Deliveries are made from Monday to Friday for both parcel and freight services. Unfortunately, we have no direct influence over the exact transit time or delivery date, as we use external service providers for delivery.
Visual inspection of the delivery
When you receive your delivery, please inspect the packaging for any shipping damage before signing for it and have this (if applicable) documented in writing and with photographs. Authorisation to leave the parcel / Delivery location: If you grant the courier service authorisation to leave the parcel, the risk of accidental loss / damage to the purchased item passes to you. We recommend that you accept your parcels in person and do not grant authorisation to leave the parcel.
Packstation
Unfortunately, delivery to a Packstation is not possible.
VAT refund
Import clearance, import tax and customs duties are borne by Müller Möbelwerkstätten GmbH. Our goods are cleared through customs and taxed before being dispatched to you. We ask for your understanding that we therefore do not offer VAT refunds. Different terms and conditions apply to resellers / retailers.
Click & Collect?
If you have selected the Click & Collect option when placing your order, we will notify you by email as soon as the goods are ready for collection from our warehouse at Müller Möbelwerkstätten GmbH, Klinkerhof 7a, 26345 Bockhorn. You can then collect your goods from Monday to Thursday between 7 am and 3 pm or Friday between 7 am and 12 noon.
Shipping charges
Germany DE
- €14.90 shipping fee for orders up to €500
- €29.90 shipping fee for orders from €500 and up to €1,000 order value
- Free delivery for orders over €1,000
- Premium Service: minimum €120 or 8% of the order value
Austria AT
- €24.90 shipping fee for orders up to €500
- €49.90 shipping fee for orders from €500 and up to €1,500 order value
- Free delivery for orders over €1,500
- Premium Service: minimum €120 or 8% of the order value
Switzerland CH
- €29.90 shipping fee for orders up to €500
- €59.90 shipping fee for orders from €500 and up to €1,500 order value
- Free delivery for orders over €1,500
- Premium Service: minimum €200 or 8% of the order value
Belgium, Denmark, Luxembourg, Netherlands BE || DK || NL || LUX
- €24.90 shipping fee for orders up to €500
- €49.90 shipping fee for orders from €500 and up to €1,500 order value
- Free delivery for orders over €1,500
- Unfortunately, the Premium Service cannot be offered.
France, Italy, Spain IT || FR || ES
- €39.00 shipping fee for orders up to €500
- €69.00 shipping fee for orders from €500 and up to €1,500 order value
- Free delivery for orders over €1,500
- Unfortunately, the Premium Service cannot be offered.
Estonia, Finland, Ireland, Latvia, Liechtenstein, Monaco, Norway, Poland, San Marino, Sweden, Slovenia, Czech Republic, Vatican City EE || FI || IE || LV || LI || MC || NO || PL || SM || SE || SI || CZ || VA
- €50.00 shipping fee for orders up to €500
- €150.00 shipping fee for orders from €500 and up to €3,000 order value
- Free delivery for orders over €3,000
- Unfortunately, the Premium Service cannot be offered.
Bulgaria, Greece, Croatia, Romania, Serbia, Slovakia, Turkey, Hungary BG || GR || HR || RO || RS || SK || TR || HU
- €125.00 shipping fee for orders up to €500
- €280.00 shipping fee for orders from €500 and up to €3,000 order value
- Free delivery for orders over €3,000
- Unfortunately, the Premium Service cannot be offered.
Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Iceland, Kosovo, Malta, Montenegro, North Macedonia, Portugal, Cyprus AL || AD || BA || CY || FO || GI || IS || XK || MT || MK || ME || PT
- €175.00 shipping fee for orders up to €500
- €320.00 shipping fee for orders from €500 and up to €3,000 order value
- Free delivery for orders over €3,000
- Unfortunately, the Premium Service cannot be offered.
Note on special delivery addresses
Our stated delivery charges apply to deliveries to the mainland and to regularly accessible delivery addresses. For delivery addresses that are only accessible by sea (e.g. islands) or are located in areas that are difficult to access (e.g. mountain regions, alpine huts or comparable locations), additional delivery charges may apply. Please inform us accordingly in such cases when placing your order. We will assess any additional costs individually and then decide whether and to what extent we will pass them on. We will of course inform you in advance.